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Privacy Policy

SurpriseTour and Safari’s is accessible at surprisetourandsafari.com, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services. By using our website, you agree to the terms outlined in this policy.

Information We Collect

We collect information from you to provide the best possible service and enhance your experience. This includes:

Personal Information: Name, email address, phone number, billing address, and any details you provide when filling out forms or making bookings.

Payment Information: If you book a service, we collect payment details securely through third-party payment gateways.

Technical Information: IP address, browser type, device information, and browsing behavior, collected via cookies and analytics tools.

Communication Records: Emails, WhatsApp messages, or other correspondence related to inquiries or bookings.

How We Use Your Information

We use your information to:

  • Process bookings and payments.
  • Provide customer support and respond to inquiries.
  • Improve our website and personalize your experience.
  • Send updates, promotional offers, or service-related announcements (only with your consent).
  • Comply with legal and regulatory obligations.

How We Protect Your Information

We implement strict security measures to safeguard your personal information:

  • Data encryption for sensitive information like payment details.
  • Restricted access to personal data, limited to authorized personnel only.
  • Regular monitoring and updating of our systems to prevent breaches.

While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is 100% secure.

Sharing Your Information

We do not sell or rent your personal information. However, we may share it in the following cases:

  • Service Providers: To trusted third parties (e.g., payment processors or tour partners) necessary for fulfilling your booking.
  • Legal Obligations: If required by law or to protect our rights, safety, or property.

Cookies

We use cookies to improve your browsing experience. These small files track information such as:

  • Website preferences and settings.
  • Visitor analytics to optimize our services.

You can manage or disable cookies through your browser settings, but some features of the site may not function properly.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices or content. Please review their policies before submitting your data.

Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request corrections to inaccurate or incomplete data.
  • Withdraw consent for marketing communications at any time.
  • Request deletion of your personal information, subject to legal or contractual obligations.

To exercise these rights, contact us at [surprisetour34@gmail.com].

Children’s Privacy

Our services are not directed to individuals under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us, and we will take steps to delete it.

Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the “Last Updated” date. We encourage you to review it periodically.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Email: surprisetour34@gmail.com

WhatsApp: [ +255674859658 ]

Thank you for trusting SurpriseTour and Safari’s with your travel experiences. Your privacy matters to us!